Field Service Engineer

Wygwam, a division of Niko, designs electrical and electronic solutions that make buildings work better for everyone who lives and works in them. By reducing energy consumption, increasing lighting comfort and safety, and ensuring that all applications work seamlessly together. Buildings equipped with Wygwam solutions are more efficient, can be controlled remotely, and interact within larger ecosystems.

Every day, we ask ourselves just one question: How can we make buildings work better for you?

Who are we looking for?

A tech-savvy Field and Support Engineer with expertise in Home Automation and Energy Management.

Within our Customer Service department, you and your team provide L2 technical advice and support to professional customers and users. You are the point of contact for more complex technical issues. In addition, you inform and advise all L1 support teams across Europe to help them acquire the right knowledge within your area of expertise.

You handle phone and written inquiries regarding new or more complex technical issues involving Niko and/or connected systems. You analyze, conduct in-depth investigations, and search for appropriate solutions. You use remote tools and, when necessary, also perform on-site interventions.

You develop expertise in one or more technologies or products, with a focus on energy management. You act as a key point of contact, initiate root cause analyses, and work on structural solutions and product improvements in collaboration with Product Management and R&D.

You provide professional technical services on-site, supporting installers in implementing and configuring the desired functionalities.

You document solutions and answers to technical questions and issues as input for the Knowledge Base. You also train your colleagues.

You proactively contribute ideas regarding new support tools, knowledge management, and process and service optimization, while maintaining regular contact and sharing insights with Product Management and R&D.

Profile

• Minimum Bachelor’s degree in a technical field, preferably electronics or computer science.

• Expertise in, or strong affinity with, Home Automation and Energy Management.

• Minimum 5 years of relevant experience.

• Dynamic and flexible team player with a strong sense of responsibility and initiative.

• Independent worker with strong analytical and problem-solving skills.

• Excellent communication skills with customers, colleagues, and other departments.

• Very good command of Dutch, French, and English.

• Proficient in MS Office and software systems.

What do we offer?

An engaging, challenging, and varied role within a professional environment that offers training, development opportunities, and career growth.

An attractive salary, complemented by a comprehensive package of fringe benefits, forms just the foundation of our offer.

Equally important is that you will join a no-nonsense company that does what it says and says what it does. A company that never stands still, but continuously launches new high-quality solutions. A company with friendly, open colleagues you can rely on. In short, a company that fully supports and challenges you.